National Independent Review Organization, LLC (“NIRO,” or “We”)

Respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes:

• The types of information we may collect or that you may provide when you download, access, or use the iNIRO portal.
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.
• Our policies for contacting claimants to notify them of appointments pertaining to them and their claim(s).

Please read this policy carefully to understand our policies and practices regarding personal health information (“PHI”) and how we will treat it.

Information We Collect and How We Collect It

We collect information from and about users of our website and services:

• Directly from you when you provide it to us.
• Automatically when you access the iNIRO portal.

Information You Provide to Us

When you utilize our website and services, we may ask you to provide information by which your claimants may be personally identified, such as name, date of birth, postal address, e-mail address, location, or telephone number.

This information includes:

• Information that you provide by filling in forms on the website.
• Records and copies of your correspondence (including e-mail addresses and phone numbers), if you contact us.

Automatic Information Collection and Tracking

When you access and use the iNIRO website (portal), it may use technology to automatically collect:

• Usage Details: When you access and use the portal, we may automatically collect certain details of your access to and use of the site, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the portal.
• Device Information: We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
• Cookies (or Mobile Cookies): A cookie is a small file placed on your smartphone or computer.

Communications with Claimants

Our services allow for SMS/MMS and secure texting between a claimant and NIRO or between the claimant and a third-party subcontractor with an executed business associate agreement.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any PHI, to:

• Provide you with products or services that you request from us.
• Fulfill any other purpose for which you provide it.
• Give you notices about your account.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when updates are available, and of changes to any products or services we offer or provide.

The usage information we collect helps us to improve our services and to deliver a better and more personalized experience by enabling us to:

• Speed up communication.
• Locate physicians and availability in your area.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual without restriction. In addition, we may disclose personal information that we collect or you provide:

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

Notwithstanding the foregoing, we shall not disclose PHI to any third party, unless required by law or to a third-party subcontractor with an executed business associate agreement. We shall not disclose any personal information to any third party for marketing purposes.

Disclosures for Workers’ Compensation Purposes

For more information regarding the HIPAA privacy rule, please visit HHS Disclosures for Workers’ Compensation Guidance or access the policy here (PDF).

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, and have assured that our cloud storage provider will provide acceptable levels of security.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our portal, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

As required by various state and federal laws, we may send you notice of security breaches or suspected security breaches that impact your personal information and PHI. We will send you security breach notices to the email address contained in your account information.

Changes to Our Privacy Policy

We may update our privacy policy from time to time