Frequently Asked Questions

1. I am a new user to the NIRO system.
The iNIRO system is very user friendly and easy to use. If you have trouble using the system, you can read through our user manual to help you navigate the site. We are also always one phone call away (504.224.7027) from helping you find a solution to your question.

2. How do I setup a new username and password?
Send e-mail to and provide us with the following information:

a) Your name
b) Your company’s name
c) Your phone number
d)Your fax number
e) Your e-mail address
We will promptly set you up in our system, and you’ll be ready to go. Again, feel free to call us with any questions you may have.

3. What do I do if I forget my password?
If you forget your password to access the NIRO website, you can use the “Forgot Password” function on the homepage of the website. When you use the “Forgot Password” function, all you have to do is provide your e-mail address, and the site will send your password. If you do not want to use the “Forgot Password” function on the website, you can also call the NIRO office at 504.224.7027 and speak with a representative who will help obtain your password.

4. How do I find out the status of my submitted requests?
Sign on to the NIRO website with your username and password. Your requests will be listed on our site. If your request appears in yellow, this indicates it has been submitted and is awaiting to be assigned. If the report is peach-colored, a reviewing physician has accepted the request. The color orange denotes that the report has been completed and is available. After you view the report, it will turn white so you know that it has been viewed.

5. What do I do if I don’t know what type of review I should request?
If you are unsure as to what type of review you should assign, submit the request as normal and select Medical Review from the dropdown menu. A member of our medical management team will review and select the appropriate physician.

6. What should I do if I have questions or need an explanations about the doctor’s review report?
Please call us at 504.224.7027 and talk to our medical specialist. You may also set up a clarification or addendum to your report in order to get your question answered.

7. If the medical records are too large and will not upload, what should I do?
You may sometimes run into a problem where the medical records will not properly upload for one reason or another. If you do have trouble with this, you can simply fax them to our office (678.868.9103), email them (, or mail them (paper copy, CD, X-rays, or MRIs) to:

322 Heymann Blvd., The Aspen Building 
Building 27, Office Suite #2 
Lafayette, LA 70503
Direct: 504.265.2190
Office: 504.224.7027
Fax: 678.868.9103


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